Shipping
All orders are shipped with one of our hand-picked carriers to ensure a smooth and pain-free delivery experience.
Orders are picked and fulfilled during our standard trading hours. We endevour to ship all orders within 24 hours of payment, and within our opening hours.
We currently only ship to UK Mainland. Please contact us for a bespoke quote if you would like items shipping outside of these areas. Please note: RIFs will only ever be shipped to Mainland UK
If ordering a RIF, please ensure your shipping address matches your registered UKARA address to avoid delays.
If you have any further queries please contact us before placing your order.
Returns
Change of Mind
- We operate a 14 day change of mind policy, beginning on the day you receive your goods.
- Any items that you wish to return to us must be in their original, unopened and undamaged packing, along with the receipt.
- The cost of return shipping is to be covered by the buyer in this instance.
- The items must be packaged sufficiently to avoid damage in transit. Any damage caused by insuffucient packaging during return will be deducted from your return value.
- Shipping and handling fees are not subject to refund in the event of unwanted or incorrectly ordered goods.
Faulty Items
- Warranty period will vary from product to product.
In the first instance, please contact info@hc2airsoft.co.uk with your faulty item query. - If a return is required/authorised, you will be emailed a return label.
- The items must be packaged sufficiently to avoid damage in transit. Any damage caused by insuffucient packaging during return will be deducted from your return value.
- If your item is determined to be faulty within the warranty period, a repair or exchange will be offered in all circumstances.
- If your item is determined to not be faulty, you may be invoiced for all shipping costs related to your return and subsequent re-delivery of the item.
Warranty
- All goods supplied by HC2 Airsoft are warranted free from defects for 6 months (90 days for RIFs) from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
- Warranty does not apply to any defects arising from wear and tear, malicious or neglegent damage, mis-use or repair outside of stated guidleines.
- Damages on delivery should be notified immediately to HC2 Retail by email at info@hc2airsoft.co.uk. Failure to do so promptly may result in your claim being denied.
